Poor Washroom Hygiene is Costing UK Businesses More Than They Realise

New research from the Tork Insight Survey 2025 reveals that inadequate washroom standards are doing more than frustrating users - they’re actively driving customers away, damaging reputations, and even affecting workplace attendance.

The Business Cost of Bad Washrooms

The survey found:

• 30% of people have spent less time at a venue because of the state of its washrooms.

• 17% have avoided eating or drinking at a venue due to poor facilities.

• 10% told friends to steer clear, and 7% left a negative online review.

• 18% raised a formal complaint with staff or management.

These behaviours are a clear warning: washroom conditions don’t just affect hygiene; they directly impact customer loyalty and revenue.

A Growing Concern in the UK

Hygiene is now top of mind for the public, and the UK reflects this global trend:

• 83% of respondents are concerned about hygiene in public washrooms.
• 24% have avoided or never used a washroom because it felt unhygienic.
• 50% chose not to use a venue’s washroom even when they needed to.