Delivery
At checkout, you will receive the option of standard delivery, express delivery and for qualifying orders, small item delivery:
- Small Item Delivery: Orders that are under 2kg in weight and less than 45cm in length qualify for our small item delivery service. Orders are normally delivered within 5 working days. Small item delivery is normally fulfilled by either Royal Mail on a second class service. In some circumstances we may use other couriers to ensure that costs are kept low, allowing us to maintain our affordable prices.
- Standard delivery: Standard delivery orders are normally delivered within 5 working days. Standard delivery is normally fulfilled by either UKMail or DHL, processed through inXpress. In some circumstances we may use other couriers to ensure that costs are kept low, allowing us to maintain our affordable prices.
- Express delivery: Available for selection at checkout, when using our express delivery service, if your order is placed before 12pm (noon) delivery is made on the next working day delivery. Express delivery is normally fulfilled by UKMail/DHL although in some circumstances we may use a different courier to ensure that costs are kept low, allowing us to maintain our affordable prices. This service is available on all our in stock items.
For orders over £90 (inclusive of VAT) express delivery is offered free of charge to the specific described above.
Some items on our website may be described as 'back order only'. These items are not stocked in our warehouse and may incur longer lead times than normal. For any items purchased on back order, the item will be despatch it as soon as the stock arrives into our warehouse on the delivery method specified in the original order. There is no additional delivery charge for orders than are split into two deliveries. Back oorder items will be delivered by either Royal Mail or inXpress, and some circumstances we may use other couriers to ensure that costs are kept low, allowing us to maintain our affordable prices.
We aim to process all deliveries on the same working day that they are ordered. The majority of our orders are dispatched from our distribution centre in Scarborough, North Yorkshire. In some instances if required, we may dispatch your items from one of our partners in order to ensure the quickest possible delivery.
Standard delivery: Our standard delivery service is priced at £7.50 (inclusive of VAT). Orders are normally delivered within 5 working days. Standard delivery is normally fulfilled by either Royal Mail, Hermes, InPost or YDL. In some circumstances we may use other couriers to ensure that costs are kept low, allowing us to maintain our affordable prices.
Express delivery: Available for selection at checkout, when using our express delivery service your order is delivered on the next working day delivery. Express delivery is normally fulfilled by YDL but in some circumstances we may use a different courier to ensure that costs are kept low, allowing us to maintain our affordable prices. This service is available on all our in stock items. Express delivery orders are collected by the courier the same day if the order placed before noon, otherwise the order will be collected the next business day.
Free delivery: For orders over £90 (inclusive of VAT) express delivery is offered free of charge. This delivery service will normally be fulfilled by YDL. If required, our express delivery service may be fulfilled by a courier other than YDL.
Backorders: If an item is on backorder, we will dispatch it as soon as the stock arrives in our warehouse. This will be delivered by Royal Mail, Hermes, InPost or YDL. In some circumstances we may use other couriers to ensure that costs are kept low, allowing us to maintain our affordable prices.
