Terms and Conditions

The terms and conditions set out in this document , together with our privacy policy and cookie policy govern The Cleaning Collective'’s relationship with you in relation to this website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not use our website.

 

The term ‘The Cleaning Collective’ or ‘us’ or ‘we’ refers to the owner of the website whose office is The Cleaning Collective, Londesborough Road Business Park, Scarborough, YO12 5AF. The term ‘you’ refers to the user or viewer of our website.

 

The Cleaning Collective is a subsiduary of Spectrum Cleaning Solutions Ltd (registered in England and Wales No: 046 876 68 & VAT Registration No: GB708086334). In the case that you need to contact The Cleaning Collective, please email hello@thecleaningcollective.co.uk or on 01723 339239.

 

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Payments are taken in £(GBP) via either PayPal or Worldpay. Options are available at checkout.

Returns

In the unlikely event that you change your mind with any of the products you have purchased from us, returns are accepted within 30 days of you receiving the goods. We will gladly exchange or refund the item. The goods must be in a resaleable condition with an original purchase receipt. To initiate a return, please visit out contact page where our support bot will assist with processing your request. We are unable to refund the shipping charge for the items purchased.

Please note that if the product is not faulty or damaged, we will not be liable for the costs of the return. We'd recommend using a tracked and insured delivery service for your return as we will not be liable for any damage sustained to goods or missing parcels as the result of transit with a courier service.  If you wish to cancel an order, you may do so any time prior to your order being processed. We aim to process all orders on the same day as they are placed so please contact us promptly via our contact page.

Damaged Goods

If the ordered item is faulty or damaged, please call our customer service team on 01723 339239 during office hours and we will arrange for a collection. A replacement product will be issued once we have received the faulty goods back.

Complaints

We always welcome your feedback and comments to help us provide a quality service to our customers. If there is something you think we should be aware of, please do not hesitate to contact us via our contact page.

Refunds

In the case of a refund being processed, either due to damaged goods or as an item has been returned (as per the conditions listed on this web page), the refund will be made on the same platform that the original payment was taken. For payments taken via Worldpay, it may take up to 10 days for the money to appear in your account.

Facebook Competitions

The following terms and conditions apply to competitions that are held on the official The Cleaning Collective Facebook page, https://www.facebook.com/thecleaningcoll.
  • The promoter is: The Cleaning Collective at Units 9 & 10, Londesborough Road Business Park, Londesborough Road, Scarborough, YO12 5AF.
  • The competition is open to residents of England, Scotland and Wales aged 18 years or over except employees of The Cleaning Collective.
  • There is no entry fee and no purchase necessary to enter this competition.
  • By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  • Route to entry for the competition and details of how to enter are via Facebook.
  • Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  • Closing date for entry will be 14 days from the initial posting of the competition (closing time to be specified on Facebook post.) unless stated otherwise on post. After this date the no further entries to the competition will be permitted.
  • No responsibility can be accepted for entries not received for whatever reason
 

The rules of the competition and how to enter are as follows:

  • The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter's control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  • The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  • The promoter has the right to post the same competition on multiple different posts, if you comment/share multiple times, you will only be entered once, unless stated by promoter.
  • The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. Edit (24/201/2020): The specification for each prize will be detail on this page, under the Facebook Competition Prizes header. The relevant prize specification can be identified by the draw date.
  • Winners will be chosen via the use of website at random by software Fanpage Karma, from all entries received and verified by Promoter and or its agents.
  • The winner will be notified by DM on Facebook within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  • The promoter will notify the winner when and where the prize can be collected / delivered.
  • The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  • By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  • The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  • The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  • The winner’s name will be posted on our Facebook account no later than 28 days after the competition closing date.
  • Entry into the competition will be deemed as acceptance of these terms and conditions.
  • Edit (01/05/2019): To enter the competition, you must like, share and tag three Facebook friends in the post. Once completed you will be entered into the draw a single time.

Local Hospice Donations

 

5% of the value of all orders within the Hospice's local area (as given below) will be donated to the hospice. The 5% is calculated on the value of all ordered items, including VAT, but excluding postage.

 

For the purpose of calculating donations, the St Catherine's Hospice local area is defined as being customers who place orders within the following postcode regions:

  • YO11, YO12, YO13, YO14, YO17, YO18, YO22

For the purpose of calculating donations, the Teesside Hospice local area is defined as being customers who place orders within the following postcode regions:

  • All TS postcodes 

For the purpose of calculating donations, the St Ann's Hospice local area is defined as being customers who place orders within the following postcode regions:

  • M1, M2, M3, M4, M5, M6, M7, M8, M9, M11, M12, M13, M14, M15, M16, M17, M18, M19, M20, M21, M22, M23, M25, M26, M27, M28, M30, M31, M32, M33, M40, M41, M44, M45, M50, M90
  • SK1, SK2, SK3, SK4, SK5, SK6, SK7, SK8
  • BL0, BL1, BL2, BL3, BL4, BL5, BL6, BL7, BL8, BL9
  • WA3, WA13, WA14, WA15
  • WN1, WN2, WN3, WN4, WN5, WN6, WN7

For the purpose of calculating donations, the Children's Hospice South West local area is defined as being customers who place orders within the following postcode regions:

  • All TR postcodes
  • All PL postcodes 
  • All TQ postcodes 
  • All EX postcodes